All aspects of our designs come from your real-life situations. We maintain constant contact with the veterinary anesthesia community and share our knowledge through wet-labs and educational seminars. Our systems are thoroughly evaluated by investigators performing studies in all areas of research.
Our staff is experienced in veterinary medicine and laboratory animal research. We understand your need for effective research, and our systems minimize patient stress and investigator exposure to trace anesthetic gases.
VetEquip’s Philosophy on Quality Can Be Summed Up in Three Points
- There is no room for mediocrity.
- You should never pay for anything less than premium products and services.
- The customer is the best judge of quality.
This philosophy is more than just a credo; it dictates how we work.
To demonstrate just how serious we are, we are pleased to extend to you our "100% Total Satisfaction Guarantee."
Finally, a guarantee that lets you decide whether you're satisfied.
What follows is the entire guarantee in all its simplicity. Read it as a reflection of the confidence we have in our quality equipment, dedicated support and outstanding service.
100% Total Satisfaction Guarantee
1-Year Money-back Guarantee:
If you are not fully satisfied and delighted with the VetEquip product or service furnished to you, just call 1-800-466-6463 within one year of delivery and we will make arrangements to issue a full and prompt refund to you.
3-Year Vaporizer Efficacy Guarantee:
If your vaporizer fails an efficacy test within the first three years, we will recalibrate it for you at our expense.
7-Year Replacement Guarantee:
If for any reason you become dissatisfied with your VetEquip product, we will repair or replace it without charge with an identical item or an item with comparable features and capabilities. A prudent maintenance schedule is recommended for the continued proper operation of your system. This includes an annual preventative maintenance of the machine and the vaporizer. Please refer to our website for full service recommendations.
That’s it!
Some guarantees guarantee products, some guarantee service and some have so much fine print, the only thing you’re guaranteed is confusion. Ours is simple - only you decide when you’re satisfied!
How to Place an Order
We gladly accept Visa, Master Card, and American Express. All orders can be placed via:
Phone: 800-466-6463
Fax: 925-463-1943
Email: orders@vetequip.com
Technical Information
Any information given or recommended by VetEquip concerning any use or application of any product is intended to be informative in nature and is believed to be true and reliable. It is not meant as a substitute for due diligence on your part. Please consult proper personnel, journals or references to ensure current validity of the information and that all applicable protocols are being met for your facility. |
